callCash() / Where your money goes
We never hold your money. Here is the path every rand takes.
callCash is software, not a bank and not a payment provider. You shouldn't have to take our word for that, so here it is drawn out.
Does my money ever sit in a callCash or Riverrr account?
No. Your customer pays your gateway, and your gateway settles into the business account you gave them during FICA. We are not on that path.
So who is regulated?
Your gateway. Netcash, Yoco, Peach and the others are licensed to move money. callCash is software that talks to them on your behalf.
What if callCash goes down?
Payments already made still settle to you, because the money was never with us. New checkouts pause until we're back, and webhooks we owe you are retried.
Who handles refunds and chargebacks?
You start a refund from the API or the dashboard; your gateway moves the money back. Chargebacks go through your gateway, as they do today.
Do I sign up with the gateway myself?
Yes, in your business name, so the account and the money are yours. We guide you through it and you can build in test mode while they check your documents.